FAQs

I saw an item that on the site that now I can’t find; I want an item on the site but in a different color?

On this site we only sell discontinued items that we have remaining here in the US warehouse. Once they are sold, they are gone forever! If something is no longer showing on the site then it is no longer available. Sorry!

I’ve placed my order; can I add or amend items?

If we have not yet shipped your order, we will do our best to update it for you. Email us at usa@mywalit.com so we can check if the order has or has not yet shipped.

If your order has already shipped, then unfortunately you will have to organize for the package to be returned to us so we can process a refund.

What methods of payment do you accept?

You can choose to pay for your order with a credit card or through PayPal. All online orders have to pass through our website; we are not able to accept telephone orders, bank transfers or cash/cheque on delivery.

Can I place my order by phone/ fax?

All online orders have to pass through our website ordering system; we are not able to accept telephone orders, bank transfers or cash/cheque on delivery.

I would like to order something from your website; can I collect it from your office?

Unfortunately, we are not currently able to offer a collection service from our Maryland office.

Do mywalit products come with a guarantee/warranty?

Yes, we pride ourselves on a high level of quality and want you to enjoy your mywalit products for years to come! If you receive any of your mywalit products damaged, please send a photo to our customer service team at usa@mywalit.com along with your order information and we’ll get in touch asap. If we ask you to return the product to us, any postage fees will be immediately refunded. You will not be charged postage for replacement items.

I have written you an email, when can I expect a reply?

Our offices are open between 9am and 5pm, (EST) Monday to Friday, excluding national holidays. We try to respond to all emails within 48 hours, but it can take longer during peak times.

I haven’t received my confirmation email for my order?

Sorry! Please check your spam box, if you do not find it there write to us at usa@mywalit.com and we will be happy to give you the status of your order.

How long do I have to return an item?

30 days.

Can I ship to a PO Box?

We ship by USPS, so yes you can ship to a PO Box as well as to APO and FPO locations. 

Where do you deliver to?

We ship only to the United States and its territories.

How much are your shipment costs?

SHIPMENT VALUE	SHIPPING METHOD	SHIPPING CHARGES
Under $50.00	Standard USPS	$4.95
Over $50.00	Standard USPS	FREE
Any	Priority USPS	$7.95

 

If your shipment is over $50.00 in value shipping is free and it will be shipped by USPS.

If your order is under $50.00 in value shipping will be $4.95 and it will be shipped by USPS.

Regardless of value you can choose to select expedited shipping for $7.95 and your shipment will be sent by USPS Priority mail.

How do I return my order for a refund?

If you change your mind about something you’ve ordered, you can return it to us within 30 working days of receiving it for a refund.

Return your order to our USA office:

Please be sure to include a copy of your web order receipt in the package to help us identify you.

When we receive your return, we’ll let you know and complete your refund within 7 days. Refunds will be made to the same payment card used to place the original order.

Please be aware that return postage is only refundable for faulty goods or incorrect orders.

Final Sale Policy: If you purchase an item from our final sale page, these sale items are purchased at an extra final discount and as final sale items cannot be returned or exchanged.

If I return an item to you, is my postage refunded?

If you return an item the return postage cost is your responsibility. Please be aware that return postage is only refundable for faulty goods or incorrect orders. Please see our Shipping & Returns page for further information.

I have returned an order to you. When can I expect to receive my refund?

Please allow up to 7 working days for your refund to be processed, once the package arrives in our offices.

How do I sign up for / unsubscribe from your newsletter?

If you join our email mailing list you will be the first to hear about new clearance items that are added to the site at the end of each season! You can subscribe at any time from the sign-up box in the footer on our home page. An unsubscribe option is available at the base of any email marketing you will receive from us.

How can I protect my leather goods?

Some general tips for taking care of your mywalit wallet or handbag are:

- Avoid storing it in direct sunlight.

- Always let leather dry naturally.

- Avoid using harsh cleaners containing solvents

- a product specifically for leather care is best.

My wallet/handbag is damaged, what can I do?

We pride ourselves on a high level of quality and want you to enjoy your mywalit products for years to come! If any of your mywalit products are damaged when you receive them, please send a photo to our customer service team at usa@mywalit.com along with your order information and we’ll get in touch asap.

If we ask you to return the damaged product to us, any postage fees will be immediately refunded. You will not be charged postage for replacement items.

How can I contact you?

You can write to us at usa@mywalit.com or use our contact us page.. If you are enquiring about your order, please include your order number if possible.